Refund Policy

1. Plans covered

This policy applies to:

• Pro Yearly — billed annually
• Pro Lifetime — one-time purchase for ongoing Pro access

The Free plan does not involve payment and is not refundable.

2. Cooling-off / money-back period

Because KeepMyLinks is a digital service delivered immediately, you may request a full refund within 14 days of the original purchase date for:

• Your first Pro Yearly subscription payment
• A Pro Lifetime purchase

After 14 days, purchases are generally non-refundable except where required by applicable law or where we determine a refund is appropriate (for example, duplicate charges or clear billing errors).

3. Subscription cancellations

You may cancel a Pro Yearly subscription at any time through the billing portal linked from your account (or by contacting support). Cancellation stops future renewals. You keep Pro access until the end of the current paid period.

Cancelling a subscription does not automatically refund the current billing period unless you also qualify under the 14-day refund window above or another exception in this policy.

4. Renewals

Pro Yearly renews automatically unless cancelled before the renewal date. Renewal charges are generally non-refundable once the renewal period has started, except where required by law or in cases of billing error.

5. Lifetime purchases

Lifetime Pro is a one-time digital purchase. It is refundable only within the 14-day period described above, or where required by law. After that window, lifetime purchases are non-refundable.

6. How to request a refund

To request a refund or ask about a charge:

• Email support@keepmylinks.com with the email address used for your KeepMyLinks account and purchase, or
• Contact Paddle support using the details on your Paddle receipt, since Paddle is the Merchant of Record for the transaction

Please include enough information for us to locate the transaction (account email, approximate purchase date, and order/receipt reference if available).

7. How refunds are issued

Approved refunds are processed back to the original payment method through Paddle. Timing depends on Paddle and your payment provider and may take several business days to appear on your statement.

If a refund is issued for a paid plan, Pro features associated with that purchase may be revoked.

8. Chargebacks

If you have a billing concern, please contact us or Paddle before opening a chargeback so we can help resolve it. Unresolved or abusive chargebacks may result in account suspension.

9. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will change when we do. Changes apply to purchases made after the updated date, unless otherwise required by law.

10. Related policies

See also our Terms of Service and Privacy Notice.